![]() In difficult conversations that don’t go well, we usually make crucial mistakes in each of these internal conversations. The authors studied thousands of difficult conversations and discovered that they all shared the same basic structure comprised of three conversations going on within the difficult conversation: While the 1-page summary hits all the major ideas of Difficult Conversations, the full summary goes into much greater detail and instruction on how to use these ideas.) The Three Conversations Within a Difficult Conversation (Shortform note: There is a lot of information packed into this book, and consequentially this summary. Most of us approach difficult conversations as though we are right and the other person is wrong, as though our feelings are the most important, and as though we have to either “win” the conversation, or risk “losing it.” To have better difficult conversations, we have to change how we think of difficult conversations, and how we approach them. If we bring up the issue, we risk upsetting the other person or not getting what we want.ĭifficult conversations are so difficult first and foremost because of how we approach them. If we avoid the subject, we risk our feelings festering or the situation worsening. In these conversations, we usually fear consequences, whether we bring up the issue or avoid it. But if we can learn how to handle difficult conversations more productively, our relationships and our lives will improve.ĭifficult conversations involve anything we find it difficult to talk about. ![]() ![]() In business, in day-to-day interactions, and in personal matters, difficult conversations come up all the time - conversations where people’s thoughts, feelings, and perceptions about certain issues are in conflict. 1-Page Summary 1-Page Book Summary of Difficult Conversations
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |